Refundable Items

Found Footage Festival accepts returns of defective or ill-fitting merchandise provided the merchandise has not been used, worn, or washed. In the case of DVDs, Found Footage Festival will accept returns only of defective merchandise or unopened DVD cases still in the shrinkwrap.

Found Footage Festival will gladly replace the merchandise or refund the customer’s credit card so long as the original packing slip or order confirmation print-out is included with the returned merchandise. In the case that the original packing slip or order confirmation print-out is not included with the returned merchandise, Found Footage Festival, at its discretion, will either replace the merchandise or refund the purchasing credit card.

Prior to returning the merchandise, please email us at store@foundfootagefest.com to alert us of your desire to return merchandise. Please include your order #, name, and email address you used at checkout.

Mail returns to:

Found Footage Festival
Attn: Returns
11-58 49th Street, Suite 3F
Long Island City, NY 11101

Found Footage Festival does not reimburse for postage to return merchandise.

Non-Refundable Items

Gift certificates are non-refundable. Tour tickets are non-refundable except in the case the show is canceled and cannot be rescheduled, in which case a refund will be made to those who request it.